Client Services Manual

Federal law requires the Division to maintain a client services manual that establishes policies and procedures for the administration of the state/federal vocational rehabilitation services program. These written policies cover the nature and scope of vocational rehabilitation services provided for in the law.

Changes to the client services manual are subject to a thorough review process which includes a 30-day public comment period and a public meeting.

Table of Contents
2000	EMPLOYMENT SERVICES
2100	DETERMINING SIGNIFICANCE OF DISABILITY
2200	ORDER OF SELECTION
2300	CONFIDENTIALITY: Protection, Use and Release of Personal Information
2400	VOCATIONAL COUNSELING AND GUIDANCE AND CASE MANAGEMENT
	2400-1: Areas Served by Offices
2500	ELIGIBILITY
2700	REHABILITATION PROGRAM DEVELOPMENT
2800	REHABILITATION SERVICES
	Self-Determination Guide
2900	SUPPORTED EMPLOYMENT
3000	RECORD OF SERVICES CLOSURE
3100	POST-EMPLOYMENT SERVICES
3200	ECONOMIC RESOURCES
3300	RIGHTS AND RESPONSIBILITIES
3400	DUE PROCESS
	3400-1: Request for Review Form
3600	REHABILITATION TRAINING
3700	REHABILITATION TECHNOLOGY
	3700-1: Rehabilitation Technology Services Referral Form
	3700-2: Used Vehicle Inspection Report
3800	DIAGNOSTIC AND TREATMENT SERVICES
3900	CASELOAD STATUS SYSTEM
4000	TRANSITION PROGRAMS
4100	COMMUNITY REHABILITATION PROGRAMS
4200	ATTENDANT CARE SERVICES
4300	SUPPORT SERVICES
6800	DEFINITIONS